The following is a high-level overview of my work experience. For my full CV, see the PDF version.
Staff Technical Writer at GitLab (remote)
May 2025 - June 2026
Developed and maintained a rich set of documentation metrics and KPIs for the GitLab documentation. I also provided high-level oversight of the documentation, helped set quarterly objectives, and assisted writers with cross-functional projects.
Technical Writing Manager at GitLab (remote)
June 2022 – November 2024
Managed a team of technical writers. I ensured a balanced workload for team members, helped set quarterly objectives, and contributed to team process improvements.
Senior Technical Writer at GitLab (remote)
March 2021 – June 2022
Reviewed, edited, and wrote documentation for new and existing GitLab features in the GitLab documentation.
Senior Technical Writer at Amazon Web Services (hybrid)
July 2019 – November 2020
Wrote and maintained user guides, API references, and command line interface (CLI) documentation for the Amazon VPC services and AWS VPN services.
Senior Technical Writer at Amazon Prime Video (hybrid)
May 2018 – July 2019
As the first and only writer, established documentation processes for the Prime Video backend engineering team, including a ticket queue, style guide, code reviews, and tenets.
Senior Technical Writer and Documentation Manager at Amazon Web Services (hybrid)
March 2013 – May 2018
Wrote and maintained user guides, API references, and command line interface (CLI) documentation for Amazon EC2, Amazon VPC, and AWS Direct Connect. Significant projects included creating a new user guide for VPC Peering, and writing all the documentation for the release of IPv6.
From February 2017, I managed a team of two EC2 technical writers in Cape Town.
Documentation Manager and Senior Technical Writer at CSG International (on-site)
March 2009 – February 2013
Wrote and maintained user guides for CSG software (telecommunications billing management software).
From 2011, I managed a team of five technical writers.
Senior Instructional Writer at Laragh Courseware (on-site)
March 2007 – February 2009
Wrote e-learning courses about a variety of software and business topics (MS Office, Adobe, PMBOK).
Author for Nelson Thornes Publishers (contract)
August 2008 – July 2009
Commissioned to write an IT high school textbook for the Caribbean, IT for CSEC, according to the CXC CSEC Information Technology syllabus.
Overwriter for Pearson Education (contract)
April 2008 – July 2008
Commissioned to restructure and revise a law textbook, Introduction to Law, for FET College level.
Education
- Bachelor of Laws (LLB), University of Cape Town
- Bachelor of Commerce in Economics & Law (BCom), University of Cape Town